AND…. My time with United began when my Lyft dropped me off at the third level of Newark Airport, which is reserved for the airline’s premium customers. Flight attendants really hustled since they needed to deliver drinks between spurts of people boarding. Boeing 787-9 Dreamliner. Improved cabin air. Boeing 787-8 Dreamliner. I got an ExpertFlyer alert that two such seats — 5L and 7L — opened up just a few hours before departure. Matthew Klint July 5, 2019 5 Comments. The 787-9s, on the other hand, currently have 48 lie-flat business class seats in a 2-2-2 configuration, 88 extra-legroom economy seats in a 3-3-3 configuration, and 116 standard economy seats in the same configuration. Although the check-in areas were quiet, there was a line at PreCheck. The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. The Points Guy will not sell your email. I also appreciated that all food, except for dessert, was served on individual trays at each seat. Inside you’ll find a contour eye mask, cosy socks, a floral-scented pillow mist, and skincare essentials from Soho House & Co’s Cowshed Spa. It consisted of a choice of turkey or hummus wraps, as well as a well-stocked snack basket. Polaris seats are pretty standard across United’s fleet. CARD HIGHLIGHTS: 2X points on all travel and dining, points transferrable to over a dozen travel partners. United’s best offering is on its Boeing 787-10 Dreamliner, featuring fully lie-flat Polaris pods, a Premium Plus cabin and an elevated coach experience. Currently United’s first 787-8, N27908, is in Xiamen getting new Polaris seats, which means the new cabin should be in service within a few weeks. © 2021 THE POINTS GUY, LLC. It is one of 14 777-300s that United will add to the fleet this year. Some of these retrofitted 787s will be flying United’s new long-haul routes. Their 777-200, 767-300, 787-8, and 787-9 aircraft will be retrofitted with the new product after that. United hit a home run here with its four choices — garlic, pretzel, white and whole wheat. Terms apply to the offers listed on this page. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). United Airlines Polaris. United Airlines. I’m always impressed when there’s a good selection of breads. The 787-8s currently are outfitted with 36 lie-flat business class seats in a 2-2-2 configuration, 70 extra-legroom economy, and 113 standard economy seats, both of the latter two seats are in a 3-3-3 configuration. The long-haul segment that was generally open was on a 787 from SYD to Los Ang… What Routes Have the New Polaris Product? United 787-10 Polaris bottom line. The competition is especially fierce in business class. My experience was the complete opposite. However, we are publishing new flight, hotel and lounge reviews, from trips taken before the lockdown. My main was delivered about 90 minutes in to the flight — perfectly fine with me for a daytime transcon. We have also been publishing a selection of our most popular reviews from the past year. When Zach Honig reviewed this route earlier last year, he described the service as among the “least attentive I’ve had on a premium transcon United flight.”. The United Polaris business class seats are laid out in a 1-2-1 configuration. The United Polaris open suite features a seat that transforms into a fully lie-flat bed and is partially enclosed. United’s Boeing 787s are pretty new, but they need a retrofit. Even so, that experience varies widely by carrier and the aircraft operating each route. All major U.S. airlines fly these routes and compete for corporate contracts and business passengers by offering their most extensive onboard service and product. For example, 60,000 points are worth $750 toward travel. Fortunately, help is on the way in the form of a new “one-of-a-kind” United Club. I traveled on United new Boeing 787-10 from Los Angeles to Newark in Polaris Business Class. Have you flown the retrofitted aircraft? Be in the know. I love United’s new IFE software. That's $750 toward travel when you redeem through Chase Ultimate Rewards®. Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. United Polaris snack service. Version 1 (48/88/116) Version 2 (48/21/39/149) Seat map (48/88/116) Interior specifications. Newark recently received a big upgrade: the addition of Clear security lanes. I was greeted at the aircraft door by friendly flight attendants who pointed in the direction of my seat. Airline: United Airlines Aircraft: Boeing 787-9 Dreamliner Flight #: UA149 Route: Boston Logan International Airport (BOS) > Newark Liberty International Airport (EWR) > São Paulo Guarulhos International Airport (GRU) Date: October 9, 2020 Duration: 9hrs 35mins Cabin and Layout: United Polaris Business Class, 48-seat capacity across 12 rows, in a 1-2-1 configuration United knows that most people prefer flying on the 787-10 with the airline’s best Polaris biz seats, so finding award seats isn’t nearly as easy as it is on flights operated by the 757 or 777. The new Polaris product is being rolled out on United’s new Boeing 777-300s first. Similarly, center seats alternate between being adjacent to each other and closer to the aisle. I was then offered a plate with a cold appetizer and salad, along with a selection of bread from the basket. Ever since United opened the Polaris Lounge at Newark, the regular clubs have been especially overcrowded. United Polaris Lounge Houston. Three 787-8s and one 787-9s are still in progress. Boeing 787-10 Dreamliner. The 787-9, United’s smaller Dreamliner, actually offers more lie-flat seats — with 48 spread between two cabins — but those are arranged in a 2-2-2 configuration, compared with 1-2-1 on the -10. Please view our advertising policy page for more information. This site does not include all credit card companies or all available credit card offers. This site does not include all credit card companies or all available credit card offers. We may receive compensation when you click on links to those products. We’re now seeing transcon routes operated mostly by 737s and Airbus A319s with first-class recliner seats, plus some flights on 787-8s, some of which have the newest Polaris. Please Support us by turning off your adblocker. Many of the credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. United currently has 12 787-8s and 25 787-9s in the fleet. Photo: United Airlines The first Polaris 787-8. Polaris inflight service is offered. On August 2nd 2017, I flew Business Class in a United Airlines Boeing 787-9 Dreamliner from Charles De Gaulle Airport (CDG) in France to San Francisco International Airport (SFO) in the USA. Though I wasn’t checking any bags, I proceeded to the Premier Access check-in counter to print a boarding pass. There were plenty of agents roaming around in case you had issues checking in, but the kiosk worked as intended. Fortunately, United will soon begin … Once airside, I made my way to the main United Club at Newark located next to Gate C74. Before the crisis hit, United Airlines was working on rolling out its new Polaris business class cabin across its fleet of aircraft. Polaris class on this aircraft features a standard Business Class seat which transforms into a fully flat bed. I especially liked the extra room around my head in bed mode. United’s 787-10 has a grand total of 44 Polaris seats, spread between 11 rows in one large business-class cabin. We use ads to keep our content free. Get 25% more value when you redeem for travel through Chase Ultimate Rewards®. According to United Airlines, the first of its Polaris makeovers for the 787-8 jet is already in progress.The airline is currently working on the first of its 12 787-8 aircraft which will have the upgraded cabin.. The spinach salad was a bit bland but hit the spot. Although I completely understand that United doesn’t feel the competitive pressure to offer a gel pillow or throw blanket on this route (like it does on international Polaris routes), adding those two amenities would definitely go a long way in differentiating the Polaris experience. This suite is located along the side of the aircraft and offers greater privacy than the seat adjacent to the aisle. There was no choice of starter, but there were three entree options. Editorial Note: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Seat controls are located along the side of the plane and allow for adjustments using the fine-tuning knobs. The EWR-LAX route offered twice-daily 787-10 service, and the SFO route offered it once daily. *Bonus value is an estimated value calculated by TPG and not the card issuer. There were no carts throughout the meal, which helped make the service feel more personalized. Home » United Airlines » First Impressions Of United 787-10 Dreamliner Polaris Class. The transcontinental routes between New York and Los Angeles and San Francisco are among the busiest and most premium in the entire country. The real disappointment, though, was the amenity kit. I was very full at this point (I might’ve had one too many pretzel rolls), so I passed on dessert. ALL RIGHTS RESERVED. 2X points on dining at restaurants including eligible delivery services, takeout and dining out and travel & 1 point per dollar spent on all other purchases. United Airlines is one of them, with plans to continue Boeing 787 retrofits. I counted 255 movies, including a bunch of new releases like “Bombshell” and “A Hidden Life.”, The TV show selection was similarly robust, including multiple episodes of “Saturday Night Live” and HBO’s “Succession.”. Let us know in the comments! This means that there are eight 787-8s and 23 787-9s that still need to be retrofitted. After showing my boarding pass, I was promptly admitted to the Club. You’ll be fed well in United’s transcontinental business class. But I’m just a lowly 1K, so I waited my turn to preboard. In the future, United does say it has plans to reconfigure the 767-400ERs, but this is not yet confirmed, and United has not yet sent any aircraft to be retrofitted, nor has the airline released a configuration for the retrofitted aircraft. Provided to every Business Class passenger is a navy blue amenities kit. This suite is located along the side of the aircraft and offers greater privacy than the seat adjacent to the aisle. Maintaining aircraft with two different configurations means that if an aircraft has to go out of service, then United cannot just pull out any Dreamliner aircraft to replace that since the configurations are different, and some planes do not have a true premium economy. United’s Boeing 777-300s are being delivered with the Polaris product installed. Photo: Getty Images Moving forward with retrofits. Within minutes, I had a printed boarding pass and made my way through security. Follow him on social media for all his latest travel updates. In August, United’s team decided to resume work on Polaris and Premium Plus retrofits to the Boeing 787-8 and 787-9 Dreamliner fleet. While Polaris seats aren’t my absolute favorite business class seats out there, they’re near the top, and I’d say they’re on par with reverse herringbone seats. Dear United: Please don’t ever remove your signature Knob Creek Old Fashioned On the Rocks from the menu. For more about this sweet-spot upgrade, check out my dedicated post here. Seats are staggered, which means that the window seats alternate between being closer to the aisle and window. United presently operates two variants of the Dreamliner, the 787-8 and 787-9. In addition, with many airlines pushing forward with a premium economy product, United did not want to get left behind. Once aboard, I found an already hectic cabin that only got busier since everyone boarded through Door 1L. Seat 1 A is a United Polaris open suite located at a bulkhead. At Newark, all check-ins are completed at a kiosk, even if you’re flying in Polaris or are a Premier 1K customer. We hope this will help you choose once we’re all ready to start booking trips again. A consistent theme in the airline industry right now is to minimize capital expenditures. Be one of the first to preview United Polaris, our redesigned international business class, en route this December. The plane flew there on October 3rd. According to The Points Guy, the new 787-9 will have 48 Polaris seats, 21 Premium Plus seats, 39 economy seats with extra legroom (Economy Plus), and 149 economy seats.Compared to the current 787-9 configuration, United is maintaining the same size Polaris cabin. My strong preference is an odd-numbered solo seat that’s flush with the window since it offers additional privacy from the aisle.