So please help! In the Disk Management, it has no name but I recognize it because of the size. Open Volume{} folder. It is on the Device Manager and Disk Management. it will point to the computer name. Without the password, the drive can't be opened to view files. The Disk Management says that it is healthy. Now SmartUnlock.exe doesn't open in Fedora. Expand Universal Serial Bus controllers > Right-click every USB device found there and select Uninstall; Step 3. Download and open AOMEI Partition Assistant, right-click the WD passport, select “Advanced” and click “Check Partition”. In Control Panel, go to Devices and Printers. Step 4. Connect WD drive to your PC, right-click on the WD My Passport external hard drive and select "Properties". When it comes to external hard drives, many users choose WD My Passport because of the rapid transfer rates and compact appearance design. When open My Passport I have six files: Two folders “WD Discovery” and “WD Software Offline Installer” and then Readme, User Manuel, WD Discovery for Mac and WD Discovery. Plug in a USB cable to the WD My Book external hard drive and connect the other end to your computer. What can I do? Access your Drives WD Passport hard drive data recovery after physical damage to connector. Upon the fifth failed attempt, you will be prompted to erase your drive. Is the drive showing on File Explorer? You can view all the saved folders and files or retrieve them. The first … Why to erase WD Passport external hard drive? In the check options window, here we choose “Check partition and fix errors in the partition using chkdsk.exe” and … 2. Then I downloaded Wine, but in vain. Open SmartWare and read Help about Retrieve tab. Powered by Discourse, best viewed with JavaScript enabled. 2. In the Disk Management, it has no name but I recognize it because of the size. Open ‘Users’ and a NAME folder. If not then try it first, as it will help you to recognize and fix the hard drive issue. To recover/display for WD BAckup open the drive in File Explorer. Step 2. Launch Disk Utility; You can find disk utility by clicking on the spotlight search button, then type "Disk Utility". https://support-en.wd.com/app/answers/detail/a_id/21239. I have a WD Ultra "My Passport" external hard drive and had originally configured it to my MacBook pro, but I just received the surface pro 4 as a gift and I'm trying to use the external hard drive with this device. I purchased a Western Digital 2.0-3.0 1Tb hard drive , it worked for about 3 weeks then my HP Laptop stopped recognizing it. WD My Passport uses 256-bit hardware disk encryption encrypted with a key. The hard disk has a software called WD Smart Unlock. The Disk Management says that it is healthy. WARNING: Opening a drive voids any warranty. WD Backup software? Open its properties and then open drivers, simply uninstall it. I saw a post about getting the WD app, and I did that, but it doesn't recognize my device, or at least it is not detecting it. Agree to the terms, and then click Erase Drive. WD Backup files can be shown using Restore feature on the Backup screen. Open the My Book drive and double-click on the installer file. Select … Locate the icon assigned to Western Digital My Passport drive and Right-click the connected drive icon and click ‘Format’ in the pop-up menu. If you don’t find the.exe file, open the WD Apps for the Windows folder. The Western Digital Ultra Portable 2TB external hard drive is a small and portable hard drive that can securely store your files offline. Plug it to another USB port. The WD My Passport Ultra comes with the software which can be easily installed on your Windows/Mac computer. Give Your WD My Passport External Drive a Name. At the bottom of the tab, next to 'For special permissions or advanced settings, click Advanced', you need to click the "Advanced" button. Now, click the Start button and select ‘This PC’. Click the "Change permissions" button. WD Smartware software?Windows File Explorer? To open Disk Management, you can type “diskmgmt.msc” in the Search box or Run box and press Enter. They said I had to go contact Microsoft.com for help. You should see a folder named WD BAckup.sesstor. Your WD My Mac Passport drive should now be running on your screen. When I plug my WD passport into my computer (or any computer) it isn't coming up. The most common reasons for a read-only WD external hard drive, like WD My Passport, are listed below: 1. If not, neither software will recognize it. A Universal Serial Bus (USB) Controller is a chip or device that enables the … It is on the Device Manager and Disk Management. So here I am.. Here’s how you can recover data in just 5-Steps from a WD drive (external & internal) with the help of Stellar Data Recovery software. I don’t care about the files since I have a backup. Open that and you find several Volume.xxxx folders. WD My Passport is trusted portable external hard drives produced by Western Digital. Step 5. I contacted WD but no help came. Highlight "Disk Utility", then double-click it. A new Windows Explorer window opens, on the left side of the screen; you will see a list of installed drives and their drive letters. Western Digital offers a series of portable external hard drives called WD Passport or WD My Passport hard drives. I need instructions that will allow me to view the existing files on my WD Passport Ultra before using them to restore anything. Did a search for WD Discovery.exe and four files appeared. Now, open File Explorer from your Windows computer. I use this for backing up music & photos etc. It helps keep your digital content safe. You now should have Folders matching your source drive and with your files. Thanks to those who will help. I would suggest you to refer the link below and follow the instructions to troubleshoot the issue. Besides, WD My Passport hard drives are built in with backup and encryption software which helps to ensure your data safety. You’ll want the following special tools: Plastic Cards; iFixit Opening Picks (Set of 6) This is how you open a Western Digital My Passport external Hard drive. To recover/display for WD BAckup open the drive in File Explorer. My WD My Passport won’t appear in My Computer. I don’t know which one to open. WD Smartware files can be seen and recovered using Windows File Explorer, but it is tricky. It appears to be no longer working and it asks me to format it, which I have tried and windows is unable to do this. Sometimes, the WD external hard drive is read-only on Mac when you just got a brand new WD external hard drive. Please let me know if this will not help you. However, if I plug it into the TV, it recognizes some or most of the files, so I … Often people find themselves in trouble when they forget password because they don't want to lose their precious data. 3. jRin.net shows you how to extract the drive from a Western Digital My Passport portable hard drive (external USB 3.0). Step 2. I opened the first folder, WD Discovery and found more files. Then I installed Fedora. In situations where you are unable to detect your hard drive. Reinstall USB Controller. But I want to use my WD My Passport EHD. Until that is run the hard disk is not visible. Re-insert the WD My Passport. The deep scan result will contain all the data files on the WD My Passport external hard drive. The security of the drive is locked with the help of a password. You can see your passport drive visible there. Have you tried to run check disk command? I bought a WD Passport Essential external hard disk, copied all the stuff into it in Windows 7 and got rid of Windows 7. My WD My Passport won’t appear in My Computer. You should see a folder named WD BAckup.sesstor. Unlocking a WD My External Hard Drive Here's a quick rundown of the tools that you can use to use to unlock your WD external hard drive. 5-Steps WD My Passport Drive Recovery. On the next screen of Disk Utility you will be able … Connect your WD external hard drive to your computer, and open Disk Management. Open that and continue opening until you reach a folder with History and Volume { } folders. Alternately you can open the backup drive under Windows Explorer and select WD SmartWare.swstor. Opening a WD My Passport external hard disk drive, both the old and new style of case. To partition external hard drive: 1. One such way is to install a password on your external hard drive. WD Security Enter an incorrect password five times in a row. Open that and continue opening until you reach a folder with History and Volume{} folders. The first and foremost thing is to remove the WD My Passport safely … Open Volume { } folder. I tried it with another computer and the same thing happens. And use a WD My Passport data recovery software to retrieve lost or deleted data from a corrupt, formatted and inaccessible WD drive. Click the "Security" tab. It depends on how you stored the files. Other? Try each until you find you backed up files. WD My Passport External Hard Drive shows up as F:\ drive, but the music in iTunes cannot be found I have a WD My Passport which comes up as 'F' drive. However, when I right-click on the drive, the only option I can click is “Delete”, the rest cannot be clicked like “Open” or “Change drive letter.”. In other times, it suddenly became read-only after you have been using it for a while. If you used smartware to backup your files, just go to computer and doble click on the passport icon, inside you will see a folder with the name smartware.swstor, if you … A small window will open up. It does the same thing on a Windows or a Mac. I can find it, but I can't open it and view the files. Make sure you tick the checkboxes "Hard Disks" and "External Disks." Powered by Discourse, best viewed with JavaScript enabled. WD Passport hard drive data recovery after physical damage to connector. Here’s a good vid on taking one apart How to dismantle a Western Digital My Passport external USB 3.0 hard drive. It no longer shows that its even connected to my laptop. Now, click the Start button and select ‘ this PC ’ recover/display WD! Open Disk Management appear in My computer old and new style of case know if this not. Drive and connect the other end to your PC, right-click on the Device Manager and Management. Help you trouble when they forget password because they do n't want to lose their precious data suggest to! Portable hard drive to your computer attempt, you can open the backup screen make sure you tick the ``. 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